RUNEMEISTER / SUPPORT
Support.
Something not working, a purchase gone missing, or a question about the game? Write to privacy@runemeister.com. Every message is read by the person who makes RuneMeister.
It helps to say which phone you play on, whether it is the iPhone or the Android version, and what you were doing when it happened. A screenshot is welcome.
Purchases.
- A board missing on a new phone? Boards belong to your App Store or Google Play account. Sign in to the same store account, open the screen where you choose a board, and tap Restore purchases.
- Multiplayer access missing? It belongs to your RuneMeister account rather than to the phone. Sign in with the same account and it comes back with you.
- Cancelling Friend of the Family. The subscription renews every month until you cancel it: on iPhone in Settings, under your name, then Subscriptions; on Android in the Play Store, under your profile, then Payments & subscriptions. Access continues until the end of the month you paid for.
Refunds are handled by the store you paid: on iPhone at reportaproblem.apple.com, on Android through Google Play. A store purchase cannot be refunded by us directly.
Playing with friends.
- Only the host needs multiplayer access. Up to three friends join free with the host's invitation, with no account and nothing to pay.
- An invitation works for 24 hours. If it has run out, ask the host for a new one.
- Not told when it is your turn? Check that notifications are allowed for RuneMeister in your phone's settings, and that you are still signed in.
Your saved game.
A solo adventure is saved only on your phone. It is never uploaded, so removing the app removes it, and it cannot be recovered. A party's adventure is kept on the server while it runs, and is there again when you sign back in.
Your account and your data.
To delete your account and everything attached to it, tap Delete account in the app: on iPhone in Settings, under Account; on Android under Play with friends. It happens at once, and your heroes stay in their parties, played by the computer. You can also write to privacy@runemeister.com from the address on the account; requests by email are actioned within 30 days. The app privacy policy says what is kept and why.